Privacy Policy

1. Scope

This Privacy Policy applies to personal information handled by Spotless Society through our website, quote forms, customer communications and cleaning-service booking activities. It does not control the independent privacy practices of third-party websites or services linked from our website.

2. Information We Collect

Information you provide

Depending on how you interact with us, you may provide:

• Name, email address and telephone number
• Service address and general property information
• Cleaning preferences, service selections and scheduling details
• Entry, pet or property instructions you choose to provide
• Messages, customer-service requests and feedback
• Job-application information when applying for employment

Booking and transaction information

When you request or purchase services, booking and payment providers may process appointment selections, transaction details and payment information. Spotless Society may receive transaction status and limited payment-related records, but full payment-card details are generally handled by the applicable payment processor.

Information collected automatically

Our website and service providers may collect device and usage information such as IP address, browser type, operating system, referring page, pages viewed, approximate location derived from IP address, timestamps and interactions with website features.

3. How We Use Information

We may use personal information to:

• Prepare quotes and provide cleaning services
• Create and administer bookings and customer accounts
• Communicate about appointments, service updates and support requests
• Personalize service instructions and improve customer experience
• Operate, protect, troubleshoot and measure our website
• Prevent fraud, misuse and security incidents
• Evaluate employment applications
• Comply with legal obligations and enforce our agreements
• Send promotional communications when permitted by law and consistent with your choices

4. Email and Text Communications

If you provide an email address or mobile number, we may use it for transactional communications such as quote follow-up, appointment confirmations, reminders, schedule changes and customer support.

When you separately consent to promotional email or text messages, we may send offers, reminders or marketing campaigns. Consent to marketing texts is not a condition of purchasing cleaning services. You can opt out of promotional emails using the unsubscribe link and promotional texts by replying STOP. Message and data rates may apply. Opting out of marketing does not prevent necessary service-related communications.

5. Cookies and Similar Technologies

We and our website providers may use cookies, local storage, pixels or similar technologies to operate website features, remember preferences, understand traffic and measure marketing performance. Available controls depend on the technologies currently installed on the website.

You can adjust browser settings to limit cookies. Blocking certain technologies may affect website functionality. If the site displays a cookie-preference tool, you can use it to manage the options it provides.

6. How We Disclose Information

We may disclose personal information to:

• Booking and customer-management providers, including BookingKoala, to provide scheduling, customer-account and transaction features
• Form and communication providers, including Formspree or other providers used to receive submissions and respond to requests
• Website, hosting, analytics, advertising and technical providers that help operate and measure our website
• Payment processors that process service payments
• Professional advisers such as attorneys, accountants and insurers
• Authorities or other parties when reasonably necessary to comply with law, protect rights and safety, investigate misuse or respond to legal process
• A successor organization in connection with a merger, financing, sale, reorganization or transfer of all or part of the business

7. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements and meeting legal obligations. Retention periods vary by record type.

We use reasonable administrative, technical and physical measures designed to protect personal information. No website, transmission or storage system can be guaranteed completely secure.

8. Your Choices and Privacy Rights

You may contact us to request access to, correction of or deletion of personal information we maintain about you. We may need to verify your identity, and applicable law may allow or require us to retain certain information.

Residents of some states may have additional rights, such as rights to know, correct or delete personal information; obtain a portable copy; opt out of certain targeted advertising, sales or sharing; limit certain uses of sensitive information; or appeal a denied request. These rights apply only when the relevant law covers both the individual and Spotless Society.

We will not unlawfully discriminate against you for exercising an applicable privacy right. Requests can be sent to clean@spotlesssociety.com.

9. Children’s Privacy

Our website and cleaning services are intended for adults and are not directed to children under 13. We do not knowingly request personal information directly from children under 13. If you believe a child has provided information to us, contact us so we can review the situation.

10. Changes to This Policy

We may update this Privacy Policy when our practices, providers or legal obligations change. The effective date at the top will identify the current version. Material changes may also be communicated through the website or other appropriate means.