FAQ

Frequently Asked Questions

How does the online booking work?

This is what sets us apart from the competition. Unlike other services, we offer a simple flat rate model on our booking page in which you can select the date and time you would like us to stop by, provide your address, and select any additional services, and click submit!

We will send you a confirmation e-mail, as well as a reminder a day before your scheduled day of cleaning!

What times do you clean?

We book cleaning appointments from 8 AM – 5 PM, 7 days a week. For additional information and available times, please see our booking page.

What are your current service areas?

We mainly provide services in the San Gabriel Valley area, and are looking to expand our services to West LA. If your residence is not listed, please let us know and we can definitely work something out!

Do I need to provide cleaning supplies?

No, our professional team members who visit your home will provide all the necessary supplies and equipment to clean your home. If there are any special circumstances or notes that you would like us to keep in mind, please make a note in our booking page.

Can I choose who comes?

We understand the tremendous convenience of dealing with the same cleaner at each cleaning. To that end, reoccurring/subscription cleanings will see the same cleaner each time. We also try to assign one time cleanings that are not regular, but booked every so often to the same, preferred cleaner. That way we can save you money and cater to your availability that much more better.

Are you insured?

Yes! Every one of our cleaners carry liability insurance. You have the peace of mind knowing that not only are our team members meticulously selected, background checked, as well as insured, but also that you have our 200% guarantee that you would never need to worry about a thing. We take care of every customer and take great pride in our customer service.

Do I need to be home during the cleaning?

Absolutely not! You can welcome the our trained team when they arrive and they will get to work right away, cleaning discreetly and quietly. Or leave us a spare key under the mat, in the mailbox, or somewhere inconspicuous, and come back to a spotless and tidy home! Whether or not you are present, each of our team members who are background-checked and who hold years of experience in the service, are instructed to clean every home professionally using the same checklist of areas to clean.

How does the 200% Guarantee work?

We are so confident and stand behind our ability to provide you the most exceptional cleaning service. Simply put, we want to be a service where you would be excited to tell your friends and family about. For any reason where you are not satisfied with our services, we will come back and provide a second cleaning free of cost. If you are still not happy with how clean your home is, we will fully reimburse you, no questions asked.

How long will my cleaning take?

A regular cleaning for a 2 bedroom, 2 bathroom, 1,500 square foot home usually takes about 1.5-2.5 hours. Of course, times may increase due to deeper cleaning services, overall condition of the home, and size of the home.

How can I cancel or reschedule?

We understand that unforeseen circumstances may arise, which is why We have a cancellation policy that allows a household to cancel freely up to 24 hours before the cleaning. Due to increasing demand of availability, any same-day cancellation or rescheduling are subject to partial refund at our discretion.

Can I make special requests?

Of course! We definitely want to cater to each of our clients and their special needs. Our add-ons in our booking page consist of the most popular services, but if there are any additional or unique services desired, feel free to e-mail us with some details of what you are looking for, and we will get back to you right away.

I have pets. Will you charge me more?

We usually recommend a deep-cleaning service for households with pets. However, if the required work-hours exceed the average household, we will include a fee to reflect the additional time spent.

Can I tip the workers?

Our team members are just like you – hard-working individuals pursuing their own individual dreams and making the most of their lives. For that reason, we do accept monetary tips. The best tip is a referral of our services to friends and family.

Are all the extras included in the deep or the move/in out cleanings?

When we first launched, we bundled all of the extras in the move in/out cleanings. We then realized that many of the homes we were cleaning did not have all appliances in the home. Since then, we have broken down the big package into each of the single services. The move in/out cleanings no longer include all of the extras. Now you can customize your cleaning by move out + specific service as according to your needs! I need to have a home cleaned that hasn’t been cleaned in many many months and is absolutely filthy.

Are you equipped to deal with it?

As mentioned above, we will recommend a deep-clean for a house in this condition. Our team members will come and assess the condition of the house and take pictures, if necessary, to document and record any rooms or areas that require special attention. If the required work-hours exceed the average household, we will include a fee to reflect the additional time spent.

Can I buy a cleaning service gift card for a neighbor, friend, or loved one?

Definitely! This is one of our core values-to provide a professional, efficient, and exceptional service from our simple booking system to the time we leave your house. In doing so, we are so confident that you would want to tell a friend that we created a Society Discount Program (Coming Soon) so that everyone can receive the Spotless experience.

I have pets. Will you charge me more?

We usually recommend a deep-cleaning service for households with pets. However, if the required work-hours exceed the average household, we will include a fee to reflect the additional time spent.

Other questions?

Don’t worry, our team can answer any question you might have. Send us an email and we’ll be back to you promptly!

A Spotless home is just a click away!